At [faizanfabric.shop], we take maximum care to ensure your plants are packaged safely and delivered fresh to your doorstep. Because plants are living items, our return and refund guidelines are designed to protect both the quality of our plants and your customer satisfaction.

1. Live Plant Inspection Upon Delivery

  • Check Before Payment/Acceptance: We strongly advise all customers to inspect the plant parcel immediately upon delivery in the presence of the courier rider.
  • Cash on Delivery (COD): Please verify that the plant species, size, and condition match your order before accepting and paying for the parcel.

2. Eligibility for Returns & Replacements

Since plants are perishable living products, standard returns are only accepted under the following conditions:

  • Damaged in Transit: The plant stem or pot was severely broken during delivery.
  • Wrong Plant Delivered: You received a different plant species or size than what you ordered.
  • Unhealthy/Dead on Arrival: The plant arrived completely damaged, withered, or dead.

Note: Minor cosmetic imperfections (such as a single yellow leaf or bent leaf due to packaging/transit) are normal for live plants and do not qualify for a full return or refund.

3. How to File a Claim (Within 24 Hours)

If you receive a damaged or incorrect plant, you must inform us within 24 hours of delivery:

  1. Take clear photos/videos of the damaged plant and packaging.
  2. Send the photos along with your Order ID to our WhatsApp at [Your Phone/WhatsApp Number] or email us at [Your Email Address].
  3. Once verified, we will arrange a free replacement or issue a store credit/refund.

4. Non-Returnable Items & Conditions

We cannot accept returns or offer refunds in the following scenarios:

  • Claims made after 24 hours of delivery.
  • Plants damaged due to improper care, poor soil potting, over-watering, or lack of sunlight after delivery.
  • Change of mind after accepting the parcel.

5. Refund Process

  • Approved Refunds: If a replacement is unavailable, we will process your refund via Bank Transfer / EasyPaisa / JazzCash within 3–5 business days.
  • Delivery Charges: Original delivery fees are non-refundable unless the return is due to our error (wrong item or dead plant).

6. Contact Us

For any questions regarding returns and refunds, feel free to contact us:

  • WhatsApp / Call: [03030499460]